Booking Terms & Conditions

1. About us

These terms apply to all bookings made with Airport Taxi Links ("we", "us", "our") via our website, by phone or by email. By making a booking you accept these terms.

Contact: 01753 575757 · info@airporttaxilinks.co.uk · available 24/7.

2. Bookings & confirmations

• Your booking is confirmed once you receive our confirmation email.
• Please check your confirmation carefully. You are responsible for the accuracy of the details you provide — dates, times, addresses, flight numbers and passenger numbers.
• Online bookings should be made at least 4 hours before pickup. For short-notice journeys, please call us on 01753 575757 and we will do our best to help.
• Please choose a vehicle size appropriate for your party and luggage. If in doubt, tell us what you are bringing and we will advise.

3. Fares & quotes

• Your fare is fixed at the time of booking for the journey exactly as entered.
• Extra stops, route changes, extra mileage or additional waiting time not included in the booking may incur additional charges.
• There are no surge prices and no hidden extras — the only amounts ever added are those set out in these terms (airport charges and chargeable waiting time).

4. Airport drop-off & pickup charges

UK airports charge vehicles to use their drop-off areas. These charges are set by the airports, not by us. Where your journey ends at an airport, the drop-off charge is included in your quoted fare at cost and shown as its own line in your fare breakdown — there is nothing extra to pay at the airport. Current charges for reference:

*Charges correct as at July 2026 and reviewed regularly. These amounts are passed through at cost — we add no markup.

5. Flight monitoring, delays & waiting time

• For non-airport pickups, your driver will wait up to 15 minutes free of charge; thereafter the same £20 per hour pro-rata rate applies.
• Waiting charges exist only to cover the driver's time — the vast majority of journeys never incur one.

6. Airport pickups — no-shows

• If we cannot reach you, your driver will wait up to 90 minutes after your flight lands while we attempt to contact you by phone, text and email.
• If we cannot make contact within that time, the booking is treated as a no-show and the fare is non-refundable.
• If you cannot locate your driver, please call us before making alternative arrangements — we cannot refund journeys where the passenger left without contacting us.

7. Meet & Greet

Meet & Greet is a free courtesy service available on request. Your driver will meet you in the arrivals hall with a name board and help with your luggage. Just tick the Meet & Greet option when booking, or ask when you call.

8. Cancellations

• Cancel 24 hours or more before your pickup time for a full refund.
• For cancellations after the vehicle has been dispatched, a charge may apply reflecting the distance and time already travelled.
• No-shows are charged the full fare (see section 6 for airport pickups).
• To cancel or amend, call 01753 575757 — we are available 24/7.

9. Payment

• Pay online by card when booking, or pay your driver by cash or card on the day.
• Airport charges and any chargeable waiting time are payable via the driver at cost.

10. Passenger conduct

• All our vehicles are strictly non-smoking (including e-cigarettes).
• We may refuse or terminate a journey without refund where a passenger is abusive, dangerous, or in the driver's reasonable judgement unfit to travel — including through intoxication.
• If a passenger soils the vehicle (including sickness), a professional cleaning charge of £80 applies, payable by the lead passenger. This covers valeting and the driver's lost work while the vehicle is off the road.

11. Luggage, children & child seats

• Please book a vehicle appropriate to your luggage. Drivers cannot carry luggage beyond the safe capacity of the vehicle.
• Luggage and personal belongings are carried at the owner's risk.
• Every child, regardless of age, counts as one passenger.
• Child seats are available on request but cannot be guaranteed. You are welcome to supply and fit your own. Under UK law, licensed private hire vehicles may lawfully carry children without a child seat where one is not available — children under 3 must travel in the rear.

12. Punctuality & liability

• We use flight monitoring, live traffic routing and generous time buffers, and we make every reasonable effort to be on time, every time.
• We cannot accept liability for delays caused by events beyond our reasonable control — including traffic congestion, road closures, accidents, extreme weather, or airport security queues.
• We strongly recommend allowing sufficient time for check-in when choosing your pickup time (we advise arriving at the airport at least 2–3 hours before departure). We are not liable for missed flights, missed connections or any consequential losses arising from delays beyond our control or from insufficient time allowed by the passenger.
• All vehicles are fully licensed and insured for private hire work.

13. Breakdowns & unforeseen events

• In the rare event of a vehicle breakdown or driver unavailability, we will arrange a replacement vehicle as quickly as possible, using a trusted partner company if necessary.
• Where we cannot fulfil a booking due to circumstances beyond our control (force majeure), we will refund any amounts paid for the unfulfilled journey in full.

14. Lost property, complaints & general

• Lost property: call 01753 575757 as soon as possible and we will check with your driver and arrange return where found.
• Complaints: we take every complaint seriously. Email info@airporttaxilinks.co.uk with your booking reference and we will investigate fully.
• We may update these terms from time to time; bookings are governed by the terms in force when the booking was made.
• These terms are governed by the laws of England and Wales.